HUMAN CENTERED AI CAPABILITIES BEAUTIFUL NATURAL LANGUAGE

Custom AI solutions and experiences with a humanizing effect on your Virtual Assistant.

Explore the high level model architecture and

elegant integration pattern.

AUTO SUGGEST

Remember your special friendship where you used to be able to complete each other's thoughts?

AI should not have its "own" thoughts but it can sure help complete yours.

AutoSuggest

is one of the most powerful AI capabilities amazing VAs should have.

Transform the "user against machine" paradigm into "work with the user" one with the help of well executed auto suggestions.

Data shows that customers will engage AutoSuggest 60%+ of the time with 100% intent comprehension rate.

MODEL ARCHITECTURE

We've been perfecting this crown jewel capability for quite some time.

Speed and power are paramount to AutoSuggest success.

Developed as a two step AI engine:

ultra-fast first step interrogates for utterances that begin with the typed words
powerful / mindful second step interrogates for the BEST utterances where the words typed can be in any location

EXPERIENCE INTEGRATION

Web and Mobile Web

We suggest deploying AutoSuggest as a container in your cloud solution (of choice),

and integration via direct API request. Some level of VA UI autonomy is needed and the AI store can help you build this "doorway to freedom" if you don't have it now.

Mobile Apps

Speed is paramount to enable high customer use of AutoSuggest.

We encourage you to consider AI on the edge and deploy it part of your Mobile App.

That way, only the final answer must travel over the cellular network while the entire AutoSuggest happens within the app.

The downside to edge compute is a more complex refresh process as new utterances are added to AutoSuggest.

A Data Science Consideration:

Fact: 99% of enterprise training sets are

1. biased size wise towards some intents

2. not large enough for the number of intents you would like to train.

All of this resulting in a classifier that performs about the same with something as simple as logistic regression or as complex as BERT.

Investing in capabilities like Auto Suggest will help you overcome these obstacles.

CLARIFICATION / NEXT BEST SERVICE

Human conversations are rich, we ask clarifying questions and offer follow-up thoughts.

Why should your AI ones be different?

Did you mean

offers opportunity to ask AI powered clarifying questions for conversations where the initial user inquiry is not sufficient.

Would you also like to

creates a powerful opportunity to further increase customer digital engagement or new product exposure at the successful end of the initial inquiry. What better time to attempt a sale than at the end of a good service interaction.

Implementation and Integration

Deploying these humanizing experiences require a few additional capabilities to your "AI freedom" toolkit.

UI ownership or editing ability
small middle tier app to help integrate new experiences and orchestrate sequencing of API calls
ML runtime access (you are welcome to use ours)

theAIstore can work with existent ones or help you build /manage these features.

REAL-TIME INFORMATION

"That which is measured improves. That which is measured and reported improves exponentially" - Karl Pearson

The unsung hero of owning your own middle tier is that it offer the ability for much deeper reporting and analytics augmentation which will continue to fuel innovation within your AI organization.